Non-Returnable Products
Due to health, safety, and compliance regulations, we do not accept returns on any cannabis products, including but not limited to:
Pre-rolls
Loose flower
Edibles or oils
Opened or used accessories
Eligible Refund Situations
Refunds or replacements will be considered in the following cases:
Incorrect item delivered
Product damaged during shipping
Product defective or expired upon delivery
Order not received within the delivery time window
Refunds will not be issued for issues related to personal preference, incorrect storage after delivery, or failed delivery due to age verification.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us within 48 hours of delivery by emailing:
Include:
Your full name and order number
Photos of the item (if damaged or incorrect)
A brief description of the issue
We will review and respond within 2 business days.
Conditions for Refund Approval
Refunds will be approved at the discretion of Canna60 upon:
Verification of order issue
Return of unopened items where applicable (courier arranged by us)
Confirmation that product concerns are valid (e.g. manufacturing issue or incorrect order)
Refund Methods
If approved, refunds may be issued as:
Store credit (preferred for faster processing)
Reversal to original payment method (may take 5–10 business days)
Age Verification & Failed Deliveries
Orders not delivered due to failure to present valid ID (21+), refusal to accept the package, or providing incorrect delivery details will not be refunded.
Policy Updates
This Returns & Refunds Policy may be updated from time to time. Changes will be posted on our website with an updated effective date.
